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FAQ
Frequently asked questions
You can shop baby and toddler essentials, including carriers, cloth diapers, sleepwear, balance bikes, toys, clothing, blankets, accessories, and gifts. We focus on practical, durable, and affordable items.
We process orders in 2–3 business days. Standard shipping takes 5–7 business days. Express shipping takes 2–3 business days. Shipping fees depend on weight and destination. You get tracking by email once your order ships.
You can return unused items in their original packaging within 14 days of delivery, with proof of purchase. Refunds take 7 business days after approval. You can exchange size or colour items if stock is available. Personalised, clearance, and perishable items are not returnable.
Personalized, clearance, and hygiene-sensitive items are not returnable.
We send tracking details by email once your order is dispatched. Use that link to follow delivery.
You pay securely at checkout in ZAR. The available payment options are shown before you complete your order.
Yes. You can choose a gift card amount and add a personal message.
International shipping may be available depending on the destination. Available options and costs show at checkout.
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